中国银行业服务残障人士的重要举措引起联合国的高度赞誉

 China banking service is the important measures for people with disabilities the UN's high praise

3.15 consumers' rights and interests protection this year, China banking service improvement report conference, vice chairman of the China disabled persons' federation Lv Shiming in Paris, for China's banking sector in recent years continue to improve services for people with disabilities gives the full affirmation, but also expressed the hope that they want to get better banking services, he points out that the China banking regulatory commission has issued regulations policies and self-discipline requirements issued by the China banking association is one of the important measures in line with international standards, the work in the review of last year the United Nations convention on power, has attracted more than 100 countries of the United Nations and highly praised.

In recent years, China's banking sector to the customer as the center, continuously meet the demand of the masses of consumer financial services, especially pay attention to the customer as a special group with humanity, personalized, differentiated services. At present, our country has more than 8500 people with disabilities, their growing demand for financial services, banking services, continuous improvement in services for people with disabilities have done a lot of fruitful work.

In 2012, the China banking association and the China disabled persons' federation for many times, on the basis of discussion, communication, for advice, issued "about further perfecting the bank services for people with disabilities self-discipline requirements, from the system construction, guild regulations, weak protection, service innovation, humanized, emergency handling, self checking requirements agreed corrective and disciplinary eight aspects, service work for people with disabilities bank 12 specific improvement goals. By actively communication with disabled people, fully understand and listen to the customer demand for people with disabilities, positive for the allocation of resources, in terms of hardware facilities, set up a channel for the disabled, exclusive waiting chair, transact the window, wheelchair service facilities such as site up to 4000, more than five years ago, civilized and normative service activities in the early growth of six times; In terms of software, is located in the city's outlets are conducted in sign language training and services, some Banks have started to offer financial aid to blind guides, braille card, braille edition simultaneously banking password input device, the voice number off paper and other services; In the construction of facilities of science and technology, launched online banking for the blind, make the blind customers never leave home can handle bank business. In addition, the outlets also opened a specialist guidance, love extends the door phone, counter, etc.

Banking through a system, perfecting the mechanism, organize activities, innovative services and a series of new measures, to strengthen the consciousness of fair treatment of customers, effectively improve the ability and level of service for people with disabilities, improve the personalized service for the handicapped, promote barrier-free environment construction for the disabled people, get wide attention and recognition from all sectors of society, especially in disabled people's consistent high praise. Will banking services in 2012, the China disabled persons' federation work for disabled persons to the general office of the state council made a special report, thank you letter and sent to the China banking association. Lv Shiming, vice President of China disabled persons' federation of banking in terms of actively promote barrier-free environment construction for the disabled contribution to thank him and praise. He said, the banking sector in the whole society to provide barrier-free environment construction plays a leading and demonstrative and forward-looking, social inclusion, equality and sharing in the disabled made positive contributions to social development, etc.

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