Boc insurance warm service to win customer satisfaction
Recently, the bank of China dalian branch of insurance claims service staff receives at head office to call, there's A study abroad insurance card. A card customers in the United States and mo in complaint calls, telephone said: because of their feet unexplained long A bag, after outpatient visits abroad, overseas cooperation customers in accordance with the process called the boc insurance company allianz rescue, allianz rescue information after informing us the situation does not belong to the insurance liability.
Dalian branch boc insurance considering the ill feelings of the foreign customers, with customers and allianz rescue company launched A three-way conference call mode, for the insured patient, explain in detail the study abroad card A card coverage and insurance liability, and at the same time introduced the card to the customer can provide the free services in overseas aid model.
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