深圳中行推出VTM远程银行服务

Shenzhen boc introduced VTM remote banking services

At 8 a.m. on March 8th 38 points, in bank of China shenzhen branch sales department, bank of China personal financial Zhao Chuntang vice general manager and deputy governor of the bank of China shenzhen branch leaves together to open new order VTM (Virtual Teller Machine) remote banking unveiling ceremony.

Remote bank VTM, fill in the "face to face" banking services and self-service banking services, the gap between also marks the bank of China shenzhen branch electronic financial services is also a new breakthrough.

Shenzhen bank: bank of "wisdom" to add new products

With the high-speed development of information era, electronic banking gradually turned to the "new channel" in recent years, mobile banking, online banking, mobile payments and other mobile financial services such as e-commerce, third-party payment platform of booming development, indicates the future trend of traditional bank is gradually moving towards electronic banking.

As a service of 35 years in shenzhen large state-owned bank, the bank of China shenzhen branch on financial service innovation, strives for perfection, not only to build the house of the city's most widely distributed 140 branches and 660 24-hour self-service bank, the largest number of 3000 sets of self-service equipment, and the ubiquity of online bank, provides coverage for shenzhen citizens subway traffic "financing convenience store" self-help Banks across the site. Recently, the bank has introduced a new intelligent products VTM remote banking services, electronic financial services to the bank of China new chapter on landscape painting.

At present the basic banking business such as deposits and withdrawals in foreign exchange, transfer the remittance, etc., citizens can be dealt with by bank automatic teller machines, bank of China and boc self-help expert "of the equipment can realize to pay various fees and fines, business queries, and other practical functions of social security. Through practical ATM, ATM self-service terminals as well as telephone banking, online banking and electronic channels for business, can greatly save people queued up for the time. But for traditional users, online banking is complicated to use, they are more used to the counter, there are some citizens for a bank security has always been skeptical of the electronic equipment, other bank, such as open a debit card to verify customer identity, must be achieved by traditional bank counter in the past, now with China bank VTM remote banking services, fill in the "face to face" banking services and self-service banking services, the gap between the bank electronic financial services will enter a new stage.

VTM:

The fusion of visual, audio, self-help and specialist services

VTM is between artificial counter service electronic banking channels and electronic service channels, a new bank is the banking services for customers to provide personal banking services network. Through it, customers can through the remote video communication with bank staff, and to achieve the goal of quick self-service to conduct personal business. If telephone banking is through the "listen", ATM machines and self-service terminals is through the "look", the bank on the net is done through "operating" banking business, then the VTM is combination of visual, listening, self-help and specialist services, customer service personnel through the video to guide customers to complete the operation.

In order to experience this kind of new intelligent life, reporter specially arrive to bank of China shenzhen branch sales department, under the guidance of the staff, attempt to open a new debit card. Touch screen tip is very clear, hand touch screen after apply for bank card into the interface, smile sweet bank staff in the VTM display, through the remote video communication with reporters, first reading staff prompt press account appear on the screen of the agreement and confirm it, then tip reporters placed second generation id card to VTM machine scanning area, the system quickly read the id chip data, automatic network with the ministry of public security to verify customer personal information, fill in with reporters after compare and correct customer electronic information, remote bank VTM staff close set card password, confirm "card after steps, VTM will" spit out a new bank card, the whole operation process is less than a few minutes. Than waiting in line at the counter for a debit card, through the VTM open a debit card, not only fast, and the operation guidance is very clear, all by the bank of China staff face to face in the video, "hand-on" every step of operation, the picture and sound quality is clear, also no lag phenomenon. And through the debit card without having to activate VTM open, can be directly at the ATM and counter deposit cash, and now through VTM open a debit card, can also be reduced cost.

Compared with the traditional bank, VTM centralized position of the center, distributed remote banking terminal is not restricted by region and customer flow changes, can real-time adjust the human resource, balance the whole area network business, all of them, and greatly reduce the waiting time for customers. VTM collection both the pure electronic service channels will bring convenient and quick, and balancing the needs of customers personalized, reduce the high-tech products bring inconvenience in old people.

VTM relevant controller introduces, according to shenzhen boc China bank VTM device has the functions in addition to the electronic debit card application, electronic debit card to activate, you can also sign for telephone banking service, Banks signed SMS, video business consulting services, and applying existing boc self-service technology seamlessly to VTM. Remote bank VTM in system design projects at the same time is considered at the beginning of the scalability of the system, and the use of existing technical architecture, can rapidly expand and copy, for the expansion of system function, facilitate the requirements for high speed to adapt to market changes, the VTM can deal with future business will be more and more comprehensive. At present, the VTM has officially run in shenzhen bank of China part of the network. Completed preliminary estimate years laying of 30 to 50 sets of equipment.

VTM remote banking system not only is another achievement of the bank of China shenzhen branch service innovation, and respond to a nation called on the bank of China, building a conservation-minded society, development of green productivity is a new attempt. "Experiments, future-oriented" financial innovation spirit, based on the customer experience at the same time, through the revolutionary technological innovation, blend in modern financial services the people life. The bank of China will continue to enrich the business variety, provide citizens with convenient, quality and efficient financial services.

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