中行着力优化网点布局提升服务能力

Bank of China to optimize network layout enhance service ability

In 2012, the bank of China further optimization channel layout, speed up the transformation of the site, by the end of 2012, the bank of China domestic branch node institutions totaled 10521, ShangNianMo than a net increase of 296. County area network to achieve the highest number of institutions in recent years, the breakthrough 3000, covering nearly 100 new county, the county area in financial services base have been further improved, the service scope of radiation further development. Meanwhile, at the end of 2012, the bank of China and all the ATM and self-service terminal equipment were 39113 units and 20935, built from line self-service bank 3381, respectively, at the beginning of a growth of 26.8%, 35.1%, 53.2%.

In the network and equipment scale based on the rise, the bank of China to speed up the improvement of the network service function. By the end of 2012, the bank of China accumulated built large and medium-sized full function network 1876, give full play to the large and medium-sized network service customer post function. Can deal with company financial business network of 342 new home, set up personal and company loan business network coverage rates were improved by 10% and 1%, open international settlement business outlets, 402 new home for small and medium-sized enterprise customers to provide comprehensive financial services network new 956.

Bank of China actively completing financial IC card accepted environmental reconstruction for bank card into the "core era" fully prepared. In December 2012, the bank has completed covering nearly twenty thousand self-help pass equipment and nearly 40000 sets of ATM equipment financial IC card accepts the modification work.

In addition, the bank of China to optimize and improve network service process, independent research and development and production of intelligent queuing network management project, innovation out of the bank on the net, mobile phone bank queuing booking custom function, from the customer take number, queue up to the window to deal with business process to realize intelligent time arrangement, realize user identification, the cry of the active queue management, the greatest degree to save customers time, optimization to improve customer experience.